Performance Measure
Agency
Measure Name
Average response time to emergency calls
Measure Last Modified
Sep 26 2014 09:30
Measure Last Published
Jun 12 2017 02:56
Measure Status
Active
Data Source and Calculation

The response time is calculated from the time an incident is entered into the Computer-Aided Dispatch system until the time a unit arrives at the scene. Only incidents that meet the following criteria are included: 1) The incident is entered by the communications center; 2) The primary unit is marked on scene with the dispatcher; 3) The call type is an emergency priority; 4) The call is handled by a unit assigned to one of the BFO areas. Calls handled by Medflight are not included. Times are displayed in minutes and tenths of a minute format.

Enterprise Priorities and Strategies
Enterprise InitiativeEnterprise PriorityEnterprise Strategy
Public Safety and Homeland SecurityPublic SafetyProtect our citizens and ensure everyone lives in a safe community.
Associated Service Areas
SA CodeSA Name
Measure ID15631007.003.001
Measure ClassAgency Key
Measure TypeOutcome
Year TypeState FY
Preferred TrendDecrease
FrequencyQuarterly
Cumulative DataNo
Statistical UnitMinutes
Baseline and Targets
Target NameDateResultNote
Baseline
Short Target 2018
Long Target 2020
Measure Results
YearQ1Q2Q3Q4Explanatory Note
200718.918.919.118.6
200818.818.818.017.8
200917.617.316.415.6
201016.318.017.716.9
201116.717.516.917.2
201216.316.616.415.7
201315.615.215.414.7
201415.715.315.915.0
201515.015.115.315.0
201615.315.716.015.3
201715.916.114.915.8
201816.4
- Run Date: 12/13/2017 01:55:34