Performance Measure
Agency
Measure Name
Average wait time for customers conducting business in Customer Service Centers
Measure Last Modified
Sep 30 2014 01:19
Measure Last Published
Feb 20 2015 01:56
Measure Status
Active
Data Source and Calculation
The wait times of all customer transactions from the queuing system are averaged by Customer Service Center and compiled to develop the average by district. The district averages are then compiled to obtain the statewide average wait time for customers conducting business in Customer Service Centers for the agency.
Measure ID15460101.002.001
Measure ClassOther Agency
Measure TypeOutcome
Year TypeState FY
Preferred TrendDecrease
FrequencyAnnually
Statistical UnitTime
Baseline and Targets
Target NameDateResultNote
Baseline06/30/200623Average wait time in minutes
Short Target 201606/30/201620Average wait time in minutes
Long Target 201806/30/201820Average wait time in minutes
Measure Results
YearResultExplanatory Note
200423.26Measure data below represents minutes and seconds.
200518.54Measure data below represents minutes and seconds.
200623.00Measure data below represents minutes and seconds.
200722.20Measure data below represents minutes and seconds.
200818.14Measure data below represents minutes and seconds.
200917.44Measure data below represents minutes and seconds.
201021.07Measure data below represents minutes and seconds.
201120.31Measure data represents minutes and seconds.
201216.24Measure data represents minutes and seconds.
201321.49Measure data represents minutes and seconds.
201421.31Measure data represents minutes and seconds.
- Run Date: 03/01/2015 10:03:21